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Call 101 For all non emergencies
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Happy with our service?

Durham Constabulary is committed to providing a professional service at all times. Our officers and staff are ambassadors for the force. They are encouraged to be proud of the service they provide to the public.

We value feedback - both positive and negative - as this helps us to identify the things we do well, but also those areas where we need to improve. 

If you would like to share a positive view or experience that you have had with Durham Constabulary, then either email us at compliments@durham.police.uk or write to us at:

The Chief Constable
Durham Police Headquarters
Aykley Heads
Durham
DH1 5TT

We really would like to hear from you.

You may also wish to consider nominating a member of our staff for a WOW! Award.

The WOW! Awards are the UK's only national award for customer service based purely on customer nominations. This award programme really helps organisations to give even better customer service.

If you would like to share your positive view/experience or make a WOW! award nomination then please contact us by visiting The WOW! Awards website.

How to complain

By telephone
You can contact us by telephone on 101. Ask to be put through to the supervisory officer on duty in the area where the matter or incident with which you are not happy took place.

In person
You can attend any Durham Constabulary police station and inform front office counter staff that you wish to make a complaint. 

By email
You can email us at: complaints@durham.police.uk

By post
Professional Standards and Legal Services Department
Peterlee Police Station
St Aidans Way
Peterlee
SR8 1QR

Please include your full name, date of birth, address, contact details and explain as fully as you can the nature of your complaint in all your correspondence.

For more information about Durham Constabulary’s complaint procedures see our Complaints page.

To make a request under the Freedom of Information Act, contact:

The Information Rights and Disclosure Unit
Durham Police Headquarters
Aykley Heads
Durham
DH1 5TT

Telephone: 101 Ext. 752596 

Email: foi@durham.police.uk

Please note that requests for information cannot be made over the phone. It must be made in writing/email to the above address or email address.

For more details on Freedom of Information see our Freedom of Information section.