101 Live Chat

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Please note Live Chat is not available 24/7 but is monitored between the hours of 9am to 6pm, seven days a week. 

Durham Constabulary 101 Live Chat Disclaimer

By using our Live Chat you agree to the terms and conditions set out below.

Our 101 Live Chat service is for general enquiries and advice as well as reporting non-urgent incidents or crimes.  Please also note this facility is not monitored 24/7.

If Live Chat is offline, please consider checking #ClickB4UCall​ on our Force website. This contains useful links and guidance which may answer your query. If you cannot find the answer to your query on here please consider contacting us via telephone on 101. However in an emergency always call 999 Please see the following link for criteria for calling 101 and 999.

Our Operators look forward to chatting with you over our 101 Live Chat on matters that relate to the Durham Constabulary policing area. We will not be able to assist with anything outside of the Durham Constabulary policing area.

Abusive and nuisance messages will not be tolerated.  We kindly ask that you refrain from misusing this facility. If you choose to ignore this message you could face criminal prosecution.

Durham Constabulary are using the IMSupporting web-based Live Chat software. For more information please visit their website www.imsupporting.com.

All reasonable endeavours are made to ensure information is securely sent and received in accordance with relevant regulations.  However, if you are in a public place or using a shared computer, please be mindful of others who could potentially view the content.

Any personal information supplied by means of this website will be processed in accordance with the Data Protection Act 2018. Durham Constabulary may hold this information in manual or electronic form. It will be processed in connection with the query you raise and in accordance with Durham Constabulary’s broad purpose of preventing and detecting crime; protecting life and property; preserving order; maintaining of law and order and providing relevant assistance to the public.​