Victim Care and Advice


From April 1st, 2016 victims of crime can receive advice and support from a new service covering County Durham and Darlington, as well as the Cleveland police area.

Safe in Tees Valley have been appointed to deliver the new Victim Care and Advice Service (VCAS) after a competitive tendering process held by the Cleveland and Durham Police and Crime Commissioners. 


VCAS provides a free, independent and confidential service to help victims cope with the immediate impact of crime and subsequently make a full recovery.

The service can be accessed at any point in the journey to recovery. For many this will be in the immediate aftermath of the crime being committed but, for some, the full impact may not be evident until later. Family and friends play a vital role in addressing the emotional and practical impact of crime and if needed they too can obtain advice or additional assistance.


If you would like advice or support please contact the VCAS on:
Freephone:   0303 0401 099

or via 


Please read the Witness Service leaflet for further details on Witness Services. 

If you would like to speak to someone from the Witness Service, please call the Durham office on 0191 375 2167.