alert-icon@2xalert-icon@2xion-close-round - Ionicons- white@2x Skip to content

COVID-19: Click here for government guidance

Please visit our COVID-19 page for further information

Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies
Posted on Friday 28 January 2022
Durham Constabulary-55

Are you looking for a new career? 

One on the frontline of policing where you don’t know what the next call could bring? 

Think you could be the reassuring voice at someone’s time of need? 

Durham Constabulary is looking to recruit 30 new call handlers to work within the Force Control Room at police headquarters in Aykley Heads to support an uplift in the force’s existing teams. 

Call handlers answer both 999, 101 and other non-emergency calls, as well as responding to contact made through other means like email and webchat. 

Applications open today (Friday, January 28) and close at 9am on Monday, February 21, with successful applicants starting work in May or September.

Salaries start from £19,452 with shift and weekend allowances rising to £25,482. 

Successful applicants will complete an extensive training programme, which includes systems and computer training, through to investigative and crime inputs covering domestic abuse, child safeguarding, negotiation and crime scene investigation. 

Chief Inspector Andrea Arthur, Head of the Force Control Room, said: “Working as a police call handler is one of the most demanding roles within a police force, but it is also extremely rewarding. 

“You will be the first voice that someone hears in their time of need, and you’ll play a vital role in ensuring they get the help they need as quickly as possible. 

“No two calls are ever the same – one minute you could be noting down details of antisocial behaviour, the next you might be taking a call about a fatal collision. 

“Whatever the call, we always strive to provide the very best service to the communities of County Durham and Darlington, and our call handlers are key in ensuring that these communities have confidence in their police service and that they are satisfied with the actions we take. 

“Due to the intense nature of the job, you’ll need to be resilient, empathetic, able to think on your feet, a great communicator, and, most importantly, have a strong desire to help people. 

“In return we’ll provide you with a career like no other in which you can progress through the ranks. You’ll also receive other benefits, like shift and weekend working allowances and access to the police pension scheme. 

“If you want a job that will not only change your life, but save other people’s lives too, then we want to hear from you.” 

Key aspects of the role include: 

  • Answering 999 and 101 calls and obtaining essential information from members of the public reporting crimes and incidents.
  • Risk assessing to determine the speed and nature of the police response.
  • Speaking to distressed and vulnerable members of the public.
  • Recording information accurately.
  • Providing members of the public with advice and guidance delivering excellent standards of customer service. 

For more information and to apply, visit


Search news