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Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies
£28,075 to £29,706 Per year Scale 3 - (£21,432 – £22,677 per annum, with shift and weekend allowances that equate to a salary of £28,075 to £29,706 per annum)
23 December 2022 10:49:00
Closing Date:
27 January 2023 17:00:00

Durham Constabulary is a high performing Force, well regarded by partners and is innovative in its approach to policing.  It is the only force to have been assessed as outstanding for effectiveness in the HMICFRS Peel Assessment process.

Our vision is to be the best in community and victim focused policing, tackling crime, solving problems and protecting neighbourhoods, around the clock. The sheer variety and volume of policing in the county makes Durham Constabulary both challenging and interesting.

Achieving this depends on motivated and professional people working together to deliver an excellent service and showing ‘The Durham Difference’. 

Do you have what it takes?

Looking for an exciting change in career working on the frontline of policing?

One where you don’t know what the next call could bring?

Do you want to be the voice that can help in someone’s time of need?

Durham Constabulary is looking to recruit Police Call Handlers to work within our Force Control Room at our Headquarters, Aykley Heads, Durham with a potential start date of April 2023. Our Call Handlers answer all calls for service to the Constabulary including, 999, 101 and other non-emergency calls and any contact made via other means, such as Email and Livechat.

As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community. 

Although challenging, this role can also be extremely rewarding.

It will include….

  • Answering 999 and 101 calls and obtaining essential information from members of the public reporting crimes and incidents.
  • Risk assessing to determine the speed and nature of the police response.
  • Speaking to distressed and vulnerable members of the public.
  • Recording all information accurately
  • Providing members of the public with advice and guidance delivering excellent standards of customer service.

Durham Constabulary Benefits

Durham Constabulary is an equal opportunities employer and boasts generous terms and conditions of employment including:

  • Durham Constabulary offers a minimum of 26 days annual leave rising to 31 days after five years continuous service.

  • A defined benefit pension scheme (career average) with death in service benefit.

  • A flexible approach to work/life balance issues and an excellent working environment.

  • We offer secure parking on site at competitive rate compared to normal city centre parking charges and are located close to the local bus and train services.

  • We have an onsite café serving fresh food daily and employee kitchen facilities.

  • Access to a range of high street discount services e.g Blue Light Card

  • Access to a range of Health and Wellbeing Services including an Employee Assistance Programme.

Qualifications / Experience Test

Applicants must have 4 GCSEs including English Language or Literature (Grade 9 to 4/A to C) or an approved equivalent. An individual who possesses an equivalent e.g. NVQ must provide evidence of English. 

If you possess an equivalent qualification you must clearly outline this on your application.  Failure to do say may result in your application not being progressed.

Further information regarding the relevancy of equivalent qualifications is available from the OfQual website at

Successful candidates will be required to provide copies of all relevant qualifications.

How to apply
For further information please view the Job Description.

Please download and complete the Police Staff Application Form Pers 198.

Completed application forms should be returned to

Hard copy applications forms and CVs will not be accepted.

For application guidance notes please click here.

Candidates will be contacted by email in relation to their application so are advised to check Spam/Junk email folders for email updates.

Contact Email
Job Reference