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Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies
£22,101 to £22,671 Per year
25 August 2023 18:03:00
Closing Date:
01 January 2024 09:00:00

An exciting opportunity has become available within Durham Constabulary to join as part of out Control Room Triage Team. You will provide an effective telephony service to all external and internal customers in order to assist the Communications Department to meet its service level agreements and performance indicators. You will also be required to update relevant Durham Constabulary internal databases.

 What we offer

Durham Constabulary is one of the top-performing police forces in the UK.

We are an equal opportunities employer and boasts generous terms and conditions of employment including:      

  • Police Staff pay review due in September which could see a salary increase.
  • A minimum of 26 days annual leave rising to 31 days after five years continuous service plus bank holidays. Pro rata for part time posts
  • A defined benefit pension scheme (career average) with death in service benefit.
  • Flexible working arrangements including flexi-time and occasional remote/home working,
  • Access to a range of Health and Wellbeing services including an Employee Assistance programme 
  • Access to a wide range of Staff Networking groups 
  • Access to a range of high street discount services e.g. Blue Light Card
  • Interest free loans
Qualifications / Experience Test
At least 3 months previous Customer Service experience
How to apply

For further information please view the Job Description

To apply please forward a copy of your CV along with a covering letter outlining how you meet the criteria for the role.

Please complete and return the Equality Monitoring Form and return this with your CV and cover letter.

The above should be returned to

Candidates must have indefinite leave to work and live in the UK and be free from any restriction.

Any successful candidate will be asked to provide evidence of this.

Hard copy applications will not be accepted.Candidates will be contacted via email in relation to the recruitment process and are advised to also check Junk/Spam folders for email updates.

Conditions of Appointment

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