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Report online For non emergencies
Call 999 For emergency calls only
Call 999 For emergency calls only
Call 101 For all non emergencies
Call 101 For All non emergencies
£26,865 to £29,793 Per year
25 November 2021 17:05:00
Closing Date:
08 December 2021 17:00:00


REF: 206/21                    

Location: ICT – Police HQ

Salary: Scale 6

Hours: Working 37 hours per week, from 8.30am to 4.30pm

The Flexible working hours’ scheme is applicable to this post.

Job type: Permanent

Closing date: 5 pm, Wednesday, December 8, 2021. 

Durham Constabulary Benefits

  • Durham Constabulary offers a minimum of 26 days annual leave rising to 31 days after five years continuous service.
  • A defined benefit pension scheme (career average) with death in service benefit.
  • A flexible approach to work/life balance issues and an excellent working environment.
  • Remote/home working
  • Online ICT training provision
  • We offer secure parking on site at competitive rate compared to normal city centre parking charges and are located close to the local bus and train services.
  • We have an onsite café serving fresh food daily and employee kitchen facilities.


Durham Constabulary has a strict vetting requirement and any offer of employment will be subject to appropriate vetting levels which will be maintained / updated throughout the period of service.  In addition, applicants should have been a UK resident for at least 3 years prior to the date of application. However in the event that applicants have not been resident in the UK for at least 3 years  and can provide a VERIFIABLE certificate from the Police of any country where they have taken temporary residence to indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency which includes being interviewed, arrested, issued with any penalty notice, charged or cautioned irrespective of whether that offence is an offence within the United Kingdom, then this will be considered as part of the recruitment vetting process. Individuals who are not able to meet this criteria will be subject to appropriate risk assessment by the Force Counter Corruption & Vetting Unit.


Any tattoo anywhere on the body that is obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

Positive Action

Positive Action aims to increase recruitment applications from all underrepresented groups. People with language skills, different cultures and backgrounds are encouraged to apply to our organisation. We are committed to building our relationships with minority communities and encouraging them to join our policing family.

On request wherever possible we may be able to put individuals in touch with an appropriate officer/member of staff who shares a similar protected characteristic/need or has identified themselves as a specific point of contact to provide support and assistance, in respect of an enquiry or progression through the recruitment and selection process.

We particularly welcome applications and the opportunity for informal discussion with individuals from the following underrepresented groups, Black, Asian and Minority Ethnic Groups, LGBT+ and those who consider themselves to have a disability as defined by the Equality Act 2010.

Please note that all formal applications made to Durham Constabulary for employment will be based on merit.

Durham Constabulary is a Disability Confident Employer. We guarantee the offer of an interview to applicants who meet the essential criteria for a post.

Qualifications / Experience Test

Qualifications: City & Guilds Level III/ A Levels/or BTEC National or equivalent in an IT related subject. 

Further information regarding the relevancy of equivalent qualifications is available from the OfQual website at

You will provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL.

Responsibilities will include supporting the ICT Service Desk service. You will provide a 2nd line service which includes assistance with ICT maintenance activities, assistance with the delivery and installation of ICT assets through support, projects and the IT Request Process.

Applicants will be expected to evidence at least two year’s professional and technical experience in a PC support function involving hardware and software solutions, working with Windows operating systems particularly Windows Server 2012 and above and Windows 10.

At least 3 months administration experience is also a requirement.

Applicants must possess a full, current driving license or have access to a means of mobility support as the role involves extensive travel to various locations across the force.

For further information, please contact Ian Wilson or Ian Dawson.

How to apply

To Apply

For further information please view the Job Description and Person Specification

To apply please complete the Pers198 Police Staff Application Form.

Completed application forms should be returned to

Hard copy applications will not be accepted.

Please note that Curriculum Vitaes (CVs) will not be accepted.

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